Grand Sapphire Banqueting & Hotel

“Amazing and i had to book this last minute as we couldn't find any other room availability. The room was amazing standards and had all the essentials. No dust or anything, everything was neat and tidy. Staff were really polite and welcoming too. Additionally, the car parking spaces are free and they have loads of spaces to park around the hotel. Would definitely come here again. Thank you so much.”

“went for a wedding yesterday. everything was done to a high standard. The food was great from starters to dessert. This is my 3rd time coming here and the food has always been great so its not a 1 hit wonder. The manager Farhan was very helpful and did everything the family wanted.”

“⭐⭐⭐⭐⭐ We recently held a family wedding at Grand Sapphire Banqueting & Hotel and the entire experience was absolutely outstanding from start to finish. A special thank you to Farhan, the manager, who went above and beyond to ensure everything ran smoothly. His professionalism, attention to detail, and willingness to help made the whole event stress-free and enjoyable. The food was excellent, the staff and waiters were friendly and attentive, the stage setup looked fantastic, and the DJ kept the atmosphere lively throughout the celebration. Parking was convenient and well organised, which made things much easier for our guests. Every aspect of the wedding was handled to a very high standard, and we received so many compliments from family and friends. Thank you to Farhan and the entire Grand Sapphire team for helping create such a memorable and perfect day. We would highly recommend this venue to anyone planning a special event.”

“I recently stayed at the Grand Sapphire Hotel in Croydon and overall had a pleasant experience. The facilities were good, and the reception staff were very friendly and welcoming when we checked in during the evening of our booking. The room itself was clean, the bed was comfortable, and I had a very good night’s sleep. It’s clearly a well-maintained venue in general. There were just a couple of minor issues. The toilet seat in our room had some yellowing in places, which looked more like age than cleanliness, but it wasn’t the best impression. The main disappointment, however, was the breakfast. While it’s complimentary, it felt far too basic—limited to toast, bread, beans, hash browns, and eggs. Given that the venue is connected to Spice Village, I expected a bit more variety, such as halal sausages or at least a more substantial hot food selection. When I asked a member of staff about this, he apologised and mentioned they had run out, which was surprising considering breakfast had only been open for about an hour and it wasn’t busy. Speaking to another guest, it seems the hotel is mainly geared towards people attending events or weddings at the venue who just need a place to stay. That context explains things slightly, and it’s probably the main reason I didn’t rate it lower. However, for guests booking a standalone overnight stay, the breakfast offering is quite underwhelming and could influence booking decisions. Overall, it’s a lovely venue with comfortable rooms and great staff, but a few improvements—especially to the breakfast—would make a big difference.”

“We had the most wonderful experience for my sister’s wedding at the Grand Sapphire. From the very beginning, we felt truly taken care of. The planning process over the last couple of months was seamless, reassuring, and collaborative. Both the events team and wedding planning staff were always open to our ideas, encouraged our creativity, and genuinely made us feel seen and valued. The event itself, especially on the night, honestly could not have gone any smoother. Everything was organised beautifully. The food was absolutely exceptional from start to finish, every course impressed us, truly some of the best event dining we’ve had. Our guests are still talking about it. The staff were also incredibly friendly, attentive, and professional, which added so much warmth to the atmosphere. A special mention to Zara Malik, who was one of the most attentive, organised, and well-coordinated event planners we’ve ever worked with. Her eye for detail and care throughout the entire process was remarkable. And Jamal, whose years of expertise are so evident. He clearly knows his craft inside out. What stood out most is that even after years in the industry, he approaches every client with the same level of dedication and sincerity. We truly hope to celebrate many more weddings in the Grand Sapphire Hotel. We are beyond pleased with the service, care, and excellence we received. Highly recommend this venue to anyone looking for exceptional food, outstanding organisation, and a team that genuinely cares.”

“I Have been staying at the Grand Sapphire hotel on a regular basis over the last year, (almost feels like my second home ). Each stay has been a lovely fulfilling experience. All of the staff are very friendly, welcoming, attentive and professional. The rooms are beautifully decorated and clean. In general the hotel is beautiful and well kept and would recommend to anyone. Breakfast is very nice also. I Will continue to visit in the future and will look forwards to this Josephine Scanlon”